Frequently Asked Questions

No — you can check out as a guest. Creating an account is optional and simply makes tracking previous orders easier.

No minimum applies. Note that PayPal is only available as a payment method on orders of £300 or more — see our How to Order guide for full payment details.

Orders can be cancelled before dispatch — contact us as soon as possible with your order number. Once dispatched, orders cannot be cancelled; see our Shipping & Returns Policy.

Purchasers must be 18 or over and confirm that products will be used solely for laboratory research by qualified researchers in a controlled setting. See our full Research Disclaimer.

Bank Transfer and Revolut are available on all orders. PayPal is available on orders of £300 or more. We do not accept cash or cryptocurrency.

Payment instructions are sent securely by email within minutes of placing your order. We never display bank details on the website. Check your spam folder if you don’t see it within 30 minutes.

PayPal only becomes available once your cart total reaches £300. Below that threshold, choose Bank Transfer or Revolut instead.

Every batch is independently tested by a third-party laboratory using HPLC (High Performance Liquid Chromatography), confirming a minimum purity of 99% before release. See our full Lab Testing & Certificates page.

Each product page includes a Certificate of Analysis tab with batch-specific documentation. If you need further detail, contact us with your order number.

Batch-specific. The COA corresponds exactly to the batch number printed on your vial — not a generic document reused across production runs.

Orders are typically dispatched within 1-2 working days of payment confirmation, via Royal Mail or DHL Express.

Yes — orders over £150 qualify for free UK delivery.

Currently we ship to UK addresses only.

Yes, all orders are packaged discreetly and designed to protect compound integrity in transit.

Store lyophilised powder frozen at -18°C or below, protected from light, until required for laboratory use.

Once reconstituted with bacteriostatic water, refrigerate at 2-8°C and avoid repeated freeze-thaw cycles to preserve stability.

No. ApexPure does not provide dosing or administration guidance of any kind. All products are supplied strictly for laboratory research.